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Ethics & Law · single question

Each of the following is TRUE about empathy EXCEPT:

  1. It requires agreeing with the patient
  2. Its goal is to understand the patient's perspective
  3. It is a learned skill
  4. It is crucial to have in a dental practice
Show answer and explanation

Correct answer: A. It requires agreeing with the patient

  • A. Correct — empathy does NOT REQUIRE AGREEING with the patient. Empathy is about UNDERSTANDING and ACKNOWLEDGING the patient's feelings and perspective — not necessarily endorsing, validating, or agreeing with their choices or viewpoints. A dentist can empathize with a patient's fear while still recommending necessary treatment.
  • B. Incorrect — understanding the patient's perspective IS the goal of empathy. Empathy involves placing oneself in the patient's shoes to understand their experience.
  • C. Incorrect — empathy IS a learned skill. While some natural aptitude exists, empathetic communication skills can be developed through training and practice.
  • D. Incorrect — empathy IS crucial in dental practice. It builds trust, improves communication, patient satisfaction, and treatment outcomes.

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