Ethics & Law · single question
A patient turns combative, leaves, and posts a very negative public online review of the office. How should the dentist respond?
Show answer and explanation
Correct answer: C. Respond/proceed according to the ADA Code of Ethics (without disclosing protected information)
- A. Incorrect – demanding removal is inappropriate; respond ethically and professionally instead.
- B. Incorrect. Disclosing any protected health information publicly is a serious privacy violation; responses must follow the ADA Code and HIPAA without revealing patient information.
- C. Correct – any response must respect patient confidentiality (no PHI) and follow professional/ethical guidelines.
- D. Incorrect – coercive and unprofessional.