Ethics & Law · single question
A hygienist reports that a patient is commenting on her body inappropriately. What is the FIRST best step of action?
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Correct answer: A. Discuss with the patient that this is unacceptable and would dismiss the patient if this behavior is repeated
The appropriate FIRST STEP when a patient makes inappropriate comments to staff is to DIRECTLY ADDRESS the behavior with the patient — inform them that the behavior is unacceptable and will not be tolerated, and that continued behavior will result in dismissal from the practice. This is the professionally and ethically correct first response: address the problem directly before escalation. Immediate referral (B) or dismissal (C) skips the necessary direct communication. Documentation should also follow. A is correct.